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How to place a sample order?

1. Provide us specifications about your sample via inquiry@vvhair.net.
2. Receive a Performa Invoice that confirms your order details.
3. Make a payment via PayPal.
Please note: If the sample you received does not meet your standard, we can adjust it or make a new one based on your requirements.

Do you offer free samples?

Yes, we do! We can provide you free samples of our curls. All you have to pay is shipping fee.

What grade of hair do you use?

There is no strict standard to grade human hair (e.g. 3A, 5A, 10A). All of our products are made of 100% Chinese virgin hair that are cuticle aligned.
Cuticle aligned hair is hair carefully collected in ponytails, so the hair scales are in the same direction. This hair has minimal shedding and tangling when you run your fingers through it. It feels much smoother than any other hair and lasts the longest time.

How is your hair collected?

We have a professional purchase department that travels regularly to southern China (mainly Yunnan and Sichuan) to purchase hair that meets our own standard.

How long does production take?

Weft: 1-2 Weeks
Clip-In: 2-3 Weeks
U-Part: 2-3 Weeks
Ponytail: 1-2 Weeks
Customization: 4-8 Weeks

Do you ship internationally?

Yes! We ship to almost all countries.

What is your exchange and return policy?

Within 7 days after delivery, we offer free returns or exchanges if you found any quality issue affecting sales of our items. If it is not about quality issue, we still offer free repair services, but not free-shipping. The repair services include free hair cleaning, free fixing for ripped lace, etc.

What payment methods do you accept?

We accept payments via PayPal, Telegraphic Transfer (TT), MoneyGram, and Western Union for secure transactions.

Why can we be trusted?

We only accept the most trusted forms of payment, which are designed to safeguard buyer’s rights and interests. Most payments are processed via PayPal, which offers the highest level of encryption and data security to protect your payment details. PayPal does not share any information with us except your order and delivery details. It also has a dispute resolution process if the hair you received has serious quality issues or is significantly not as described.


When every detail matters, VV Hair focuses on all steps to ensure the stability of production and consistency of product quality. From material selection to packaging and shipping, we believe that our effort will make the hair so different.

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